Contact
We read every message.
Questions about plans, billing, school cohort pricing, or something that looks wrong in a question? Write to hello@prepapex.com or use the form. A person replies within one business day.
Billing and account help
- Receipts and invoices come from Stripe, our payment processor, on behalf of PrepApex. Replies go to hello@prepapex.com.
- Change or cancel a plan: sign in and open Billing. Cancelling stops future charges; access continues to the end of the paid period.
- Refunds: your first Pro payment is fully refundable if you ask within 7 days. After that, cancellations are not refunded, but access continues to the end of the paid period. If a charge looks wrong, email us with the receipt number and we will make it right. School cohorts carry a 14-day guarantee.
- Update your card: also in Billing, through Stripe's secure portal. We never see or store card numbers.
- Delete your account: Settings → Delete account. Cancel any active plan first.